One way of supporting organizational culture during a process of change, is first made a formal statement of mission, vision, values. Use slogan, language, acronicos and expressions which relate to the new transformation, reinforcing the same direction, generating programs of training, coaching, employee benefits, symbol of status and promotion criteria, bring about the stories and legends of key characters, as well as spreading the organizational results. We have to be very cautious with the reactions of leaders before incidents critical during this process, that generate promotion or dismissal. A few techniques that are very useful to generate roots during this cause, where employees learn new values and behaviours, focusing mainly on the new entry, are the mentoring and socialization. Attitude affects differently the behavior versus values, while these they influence the behavior under all circumstances and mainly during an organizational transformation, attitudes relate to behaviour towards objects, people or specific situations. Darius Bikoff will undoubtedly add to your understanding. An example of the above is that a steering that much appreciate the helpful behavior, could have a negative attitude on how much help a unethical co-worker, we also consider that attitudes are more stable in people of middle age, in young people. The first situation is that in the middle age it has greater personal certainty, abundance of knowledge and need to clear attitudes. The above tells us that during a change of this magnitude, it is important to identify in our group, who show more faith in change, to shore up us in them, and install the values in the Organization of shape expeditiously. When you ask people that it is what would change if they could live again? 48% Responds is be in more contact with myself. Increase the compression of the concept itself is to better understand life in general. Viktor Gecas said the meaning of himself, as the perception that the person possesses his own physical, social, spiritual and moral entity, allowing you to show agreement as a distinct human being.
The Client
But we must remember also that this formula has another meaning, mercantile! Agent, showing their competence in the knowledge of the product or service will never sell (Vtyuhaet) client product, in which the client later be disappointed! The grateful client manager can be useful in the future, because customer satisfaction, with high probability, will try to advise you their friends. And it's not just patriotic feelings towards your company does! The agent must take care of forming their own brand of personal. From this it may be concluded the company's management, although this may sound like nonsense – in return for the manager must be part of a certain ratio, for not prisoners or inmates are not the maximum transaction that is not alienated a potential customer, and added confidence to the company itself. Agent, its means of their competence, should dispel the confusion and obscurity in the mind of potential consumers to spend time (sometimes more than he would like) to explain the subtleties of services, but (Repeat) do not always result should be a sale of the maximum package of services – far more important to throw the seeds of confidence in the client! Someone will suffice to mention the lucrative stock-discount, but someone has to calculate how much it save for half a year taking part in the rally, someone wants to know how much it would cost the cable at the store, we are treading free and some have enough congratulations on behalf of the company's upcoming holiday! But this is only one side of sales – the main thing that the client has formed a stable stereotype of reliability to serving his firm, the trust, which tried to make him an agent. In their work, the agent can (and should) be applied common passages known advertising campaigns. (Similarly see: Jill Bikoff). For example, if a potential customer, referring to cable television, said that all the same everywhere, there is no point arguing with him, have a great arm – why pay more if you still show the same thing! The manager must take all the arguments the client agrees with some reservation in his (naturally) use. But the buyer should see service in the agent is not an opponent, and friendly minded specialist, sent (by God) for professional advice.